Terms of Service

1. Introduction and Acceptance

Welcome to Mod Pizza ("we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Mod Pizza regarding your use of our website, mobile applications, and food delivery services.

Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age or have the legal capacity to enter into contracts
• Provide accurate and complete information during registration
• Have the authority to enter into this agreement
• Comply with all applicable laws and regulations

Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"We," "Us," "Our," or "Company"

Refers to Mod Pizza, a food service business operating in the United States, including our employees, agents, representatives, and affiliates.

"You," "Your," or "User"

Refers to any individual or entity that accesses or uses our website, services, or places orders with us.

"Services"

Includes our food preparation, delivery services, website functionality, mobile applications, customer support, and any other services we provide.

"Content"

All text, graphics, images, music, software, audio, video, information, and other materials available through our services.

"Website"

Our website located at pizzasmods.click and any associated subdomains or mobile applications.

"Order"

Any request for food items or services placed through our website, mobile app, phone, or in person.

3. Use of Services

3.1 Permitted Use

You may use our services for personal, non-commercial purposes in accordance with these Terms. Specifically, you may:

• Browse our menu and place food orders
• Create and maintain a user account
• Contact us for customer service inquiries
• Provide feedback and reviews about our services
• Access and download content for personal use only

3.2 Prohibited Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include:

Illegal Activities

• Violating any local, state, federal, or international laws
• Using our services to commit fraud or identity theft
• Providing false information during ordering or registration

Harmful Behavior

• Harassment, threats, or abusive language toward our staff
• Attempting to gain unauthorized access to our systems
• Introducing viruses, malware, or other harmful code
• Interfering with the proper functioning of our website or services

Intellectual Property Violations

• Copying, reproducing, or distributing our proprietary content
• Using our trademarks, logos, or brand name without permission
• Reverse engineering our software or applications

Commercial Misuse

• Reselling our food items without authorization
• Using automated systems (bots) to place orders
• Scraping our website for commercial purposes

4. User Accounts

Registration Requirements

To access certain features of our services, you may be required to create an account. During registration, you must provide accurate, current, and complete information, including:

• Full legal name
• Valid email address
• Phone number for delivery purposes
• Delivery address(es)
• Payment information (securely processed)

Account Security

You are solely responsible for maintaining the security and confidentiality of your account credentials. You agree to:

• Choose a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any suspicious account activity
• Log out of your account after each session

Account Limitations

Each person may maintain only one active account. Multiple accounts by the same individual may result in account suspension or termination.

Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or at our sole discretion. You may also terminate your account by contacting us directly.

5. Products and Services

Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. All our food preparation follows established food safety protocols, including proper temperature control, sanitation procedures, and ingredient handling.

Product Descriptions and Accuracy

We strive to provide accurate descriptions of our menu items, including ingredients, nutritional information, and pricing. However, we reserve the right to modify recipes, ingredients, or presentations without notice due to seasonal availability or supplier changes.

Pricing and Availability

• All prices are subject to change without notice
• Menu items may be seasonal or subject to availability
• We reserve the right to limit quantities per order
• Special promotions may have specific terms and conditions

Order Acceptance and Processing

Your order represents an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product unavailability
• Delivery area restrictions
• Payment processing issues
• Suspected fraudulent activity

Delivery Terms and Conditions

Delivery Zones

We provide delivery services within designated zones around our location at 828 Bantam Rd, Bantam, CT 06750, USA. Delivery availability and timing may vary based on location, weather conditions, and order volume.

Delivery Times

• Estimated delivery times are approximate and may vary
• Standard delivery time is 30-45 minutes during normal operations
• Peak hours and weather conditions may extend delivery times
• We will notify you of any significant delays

Minimum Order Requirements

A minimum order value may apply for delivery services. Current minimum order requirements will be displayed during the checkout process.

Temperature-Sensitive Items

We take special care to maintain appropriate temperatures for all food items during delivery. Hot items are kept warm, and cold items are kept cool using appropriate packaging and thermal bags.

Order Cancellation and Modification

Order modifications or cancellations may be possible if requested immediately after placing the order and before food preparation begins. Once food preparation has started, orders cannot be cancelled or modified. Please contact us as soon as possible if changes are needed.

Payment Terms

Payment is due at the time of order placement. We accept various payment methods including credit cards, debit cards, and online payment platforms. All transactions are processed securely through encrypted payment systems.

Returns and Refunds

Due to the perishable nature of food products, we do not accept returns. However, we stand behind the quality of our food and service. If you are unsatisfied with your order, please contact us immediately, and we will work to resolve the issue. For detailed refund policies, please refer to our separate Refund Policy.

Food Quality Guarantee

We guarantee the quality and freshness of our food products. If you receive an order that does not meet our quality standards, please contact us within 24 hours, and we will address the issue promptly.

6. Intellectual Property

Our Ownership Rights

All content, features, and functionality on our website and services, including but not limited to text, graphics, logos, images, software, and their arrangement, are owned by Mod Pizza and are protected by United States and international copyright, trademark, and other intellectual property laws.

Trademarks

The Mod Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Mod Pizza or its affiliates. You may not use such marks without our prior written permission.

Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial purposes in accordance with these Terms. This license does not permit you to:

• Modify, distribute, or create derivative works
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Transfer or assign your rights to others

User Content License

When you submit content to us (such as reviews, feedback, or photos), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content in connection with our business operations.

Copyright Infringement Reporting

If you believe that content on our website infringes your copyright, please contact us with detailed information including the copyrighted work, the allegedly infringing content, and your contact information.

7. User Content

Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our services, including reviews, comments, photos, or feedback. You represent and warrant that your content:

• Is accurate and truthful
• Does not violate any laws or regulations
• Does not infringe on the rights of others
• Is not defamatory, offensive, or inappropriate

License Grant to Company

By submitting content to us, you grant Mod Pizza a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, and distribute your content in any media for promotional, marketing, or operational purposes.

Prohibited Content

You may not submit content that:

• Contains offensive, abusive, or discriminatory language
• Includes personal information of others without consent
• Violates intellectual property rights
• Contains spam, advertising, or promotional material
• Is false, misleading, or deceptive

Content Removal Rights

We reserve the right to review, monitor, edit, or remove any user content at our sole discretion without notice. We are not obligated to monitor user content but may do so to ensure compliance with these Terms.

No Endorsement

User content does not reflect the views or opinions of Mod Pizza. We do not endorse, support, or guarantee the accuracy of user-submitted content.

8. Disclaimers

Service Availability

Our services are provided on an "as is" and "as available" basis. We do not warrant that our services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, technical issues, or external factors beyond our control.

Food Service Disclaimers

While we maintain high food safety standards, we cannot guarantee that our food will be suitable for all dietary restrictions or medical conditions. Customers with severe allergies or dietary restrictions should exercise caution and consult with medical professionals as needed.

Third-Party Content

Our website may contain links to third-party websites or display third-party content. We are not responsible for the accuracy, legality, or appropriateness of such content and do not endorse any third-party materials.

Professional Advice Disclaimer

Any nutritional information, dietary suggestions, or health-related content provided through our services is for informational purposes only and should not be considered professional medical or nutritional advice.

No Warranty

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

Maximum Liability

In no event shall Mod Pizza's total liability to you for all damages, losses, and causes of action exceed the amount you have paid to us for services during the twelve (12) months preceding the claim.

Excluded Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MOD PIZZA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except as required by law)
• Emotional distress

Essential Purpose

If any remedy provided in these Terms is deemed to have failed its essential purpose, our liability shall still be limited to the maximum extent permitted by applicable law.

Jurisdictional Variations

Some jurisdictions do not allow the limitation of certain types of damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

10. Indemnification

Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Mod Pizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Any fraudulent or illegal activities

Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Survival

This indemnification provision shall survive the termination of these Terms and your use of our services.

11. Third-Party Links and Services

External Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Mod Pizza. We provide these links for your convenience but do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

Third-Party Terms

Your use of third-party services is governed by their respective terms of service and privacy policies. We encourage you to review these documents before using any third-party services.

Payment Processors

We use third-party payment processors to handle financial transactions securely. Your payment information is subject to the privacy and security policies of these payment processors in addition to our own policies.

No Responsibility

We are not responsible for any loss or damage resulting from your use of third-party services or your reliance on third-party content.

12. Termination

Company Rights to Terminate

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or suspicious activity
• Non-payment of amounts due
• Abusive behavior toward our staff
• At our sole discretion

Your Right to Terminate

You may terminate your account at any time by contacting us directly or by discontinuing use of our services. You remain responsible for any outstanding charges or obligations incurred before termination.

Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• We may delete your account information (subject to legal requirements)
• Outstanding orders may be cancelled or completed at our discretion
• Accrued rights and obligations survive termination

Survival of Provisions

The following provisions survive termination: payment obligations, indemnification, limitation of liability, intellectual property rights, and dispute resolution procedures.

13. Governing Law and Disputes

Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

Jurisdiction and Venue

Any legal proceedings arising from these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Connecticut, United States. You consent to the personal jurisdiction of such courts.

Dispute Resolution Process

Before initiating any formal legal proceedings, we encourage you to contact us directly to resolve disputes informally. Many issues can be resolved through direct communication.

Informal Resolution

For any dispute, claim, or controversy, you agree to first contact us at [email protected] or +1 860-567-0043 and attempt to resolve the matter informally for at least 30 days before pursuing formal legal action.

Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Limitation of Time to File Claims

Any claim or cause of action arising from these Terms or your use of our services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

14. Changes to Terms

Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made to reflect new features, legal requirements, or business practices.

Notification of Changes

When we make material changes to these Terms, we will:

• Post the updated Terms on our website with a new "Last Updated" date
• Send notification via email to registered users when practical
• Provide prominent notice on our website for significant changes

Acceptance of Changes

Your continued use of our services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

Review Responsibility

It is your responsibility to review these Terms periodically to stay informed of any changes. We recommend checking for updates whenever you use our services.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Mod Pizza concerning your use of our services.

Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

We may assign our rights and obligations under these Terms without notice to you. You may not assign your rights or obligations under these Terms without our prior written consent.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, labor disputes, or government actions.

Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of any provision.

Language

These Terms are written in English. If translated into other languages, the English version shall prevail in case of any inconsistency.

16. Contact Information

Company Details

Mod Pizza
828 Bantam Rd, Bantam, CT 06750, USA
Phone: +1 860-567-0043
Email: [email protected]
Website: pizzasmods.click

How to Reach Us

For questions about these Terms or our services, you may contact us through any of the following methods:

• Email: [email protected] (preferred for detailed inquiries)
• Phone: +1 860-567-0043 (business hours)
• Mail: 828 Bantam Rd, Bantam, CT 06750, USA
• Contact Form: Available on our contact page

Business Hours

Our customer service team is available:

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday - Sunday: 10:00 AM - 4:00 PM EST
• Holidays: Limited availability

Response Times

We strive to respond to all inquiries within:

• Email: 24-48 hours during business days
• Phone: Immediate during business hours
• Legal matters: 5-7 business days